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Cancellation and Refunds Policy

Last updated: December 16, 2025

1. Refund Eligibility

At Chiku AI, we strive to provide excellent service. You may be eligible for a refund under the following circumstances:

  • Technical issues preventing you from using the service
  • Service not working as described
  • Accidental duplicate purchases
  • Billing errors on our part

2. Refund Timeline

Important: Refund requests must be made within 7 days of purchase.

  • Within 24 hours: Full refund eligible if no service usage
  • 1-3 days: Partial refund based on usage (minimum 50% refund)
  • 4-7 days: Case-by-case review, typically 25-50% refund
  • After 7 days: No refunds available except for technical issues caused by us

3. Non-Refundable Situations

We cannot provide refunds in the following cases:

  • Change of mind after using the service
  • Failure to achieve desired interview outcomes
  • User error or misunderstanding of service features
  • Internet connectivity issues on the user's end
  • Device compatibility issues disclosed in our requirements
  • Violation of our Terms of Service

4. Usage-Based Refunds

How we calculate partial refunds:

Starter Plan (₹399): ₹8.87 per minute used will be deducted (45 mins Base AI + 1 Voice Session)

Standard Plan (₹1199): ₹6.66 per minute used will be deducted (3 hrs Base AI + 4 Voice Sessions)

Pro Plan (₹1999): ₹4.76 per minute used will be deducted (7 hrs Base AI + 10 Voice Sessions)

* Minimum refund amount is 25% of the original purchase price

5. How to Request a Refund

  1. Contact Support: Email us at hello@outreach.synikaa.com with the subject line "Refund Request"
  2. Provide Information:
    • Your registered email address
    • Purchase date and transaction ID
    • Reason for refund request
    • Any supporting documentation
  3. Review Process: Our team will review your request within 2-3 business days
  4. Decision Communication: We'll email you our decision with reasoning
  5. Processing: If approved, refunds are processed within 5-7 business days

6. Refund Methods

  • Refunds will be processed to the original payment method
  • Bank transfers may take 5-7 business days to reflect
  • Credit card refunds typically appear within 3-5 business days
  • Digital wallet refunds are usually instant to 1 business day

7. Cancellation Policy

Immediate Cancellation:

  • You can cancel your subscription at any time
  • Cancellation is effective immediately
  • No future charges will occur
  • Remaining time/minutes will remain available until exhausted

Account Closure:

  • You can request complete account deletion
  • All data will be permanently removed within 30 days
  • This action cannot be undone

8. Dispute Resolution

If you're not satisfied with our refund decision, you may:

  • Escalate to our management team via hello@outreach.synikaa.com
  • Contact your bank or payment provider for a chargeback
  • Seek resolution through consumer protection authorities

9. Free Tier Policy

Free Tier Users: Since the free tier doesn't involve payment, there are no refunds applicable. However, if you experience technical issues, we're happy to help resolve them or provide additional free credits when appropriate.

10. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be communicated via email and posted on our website. Continued use of the service after changes constitutes acceptance of the new policy.

11. Contact Information

For any questions about refunds or cancellations:

Email: hello@outreach.synikaa.com

Subject Line: "Refund Request" or "Cancellation Request"

Response Time: 24-48 hours

Business Hours: Monday to Friday, 9 AM - 6 PM IST