Cancellation and Refunds Policy

1. Refund Eligibility

At Chiku AI, we strive to provide excellent service. Refunds are only considered when your paid AI minutes have not been used. Once you have used your paid minutes, you are not eligible for a refund. You may be eligible for a refund under the following circumstances:

• None of your paid AI minutes have been used
• Accidental duplicate purchases
• Billing errors on our part

2. Refund Timeline

• Paid minutes not used: Full refund eligible if requested within 7 days of purchase
• Paid minutes used: No refund available
• After 7 days: No refunds available

3. Non-Refundable Situations

We cannot provide refunds in the following cases:

• Any of your paid AI minutes have been used. We provide free minutes so you can thoroughly test the app before purchasing
• Change of mind after using the service
• Dissatisfaction with the AI's answers or output quality. We offer a free tier so you can evaluate Chiku AI before purchasing. Please try the free tier and confirm it meets your needs before relying on it for an important interview
• Failure to achieve desired interview outcomes
• User error or misunderstanding of service features
• Internet connectivity issues on the user's end
• Device compatibility issues disclosed in our requirements
• Violation of our Terms of Service

4. Minutes Used Are Non-Refundable

5. How to Request a Refund

1. Contact Support: Email us at support@chiku-ai.in with the subject line "Refund Request"
2. Provide Information:
   • Your registered email address
   • Purchase date and transaction ID
   • Reason for refund request
   • Any supporting documentation
3. Review Process: Our team will review your request within 2-3 business days
4. Decision Communication: We'll email you our decision with reasoning
5. Processing: If approved, refunds are processed within 5-7 business days

6. Refund Methods

• Refunds will be processed to the original payment method
• Bank transfers may take 5-7 business days to reflect
• Credit card refunds typically appear within 3-5 business days
• Digital wallet refunds are usually instant to 1 business day

7. Cancellation Policy

8. Dispute Resolution

If you're not satisfied with our refund decision, you may:

• Escalate to our management team via support@chiku-ai.in
• Contact your bank or payment provider for a chargeback
• Seek resolution through consumer protection authorities

9. Free Tier Policy

10. Policy Changes

We reserve the right to modify this refund policy at any time. Changes will be communicated via email and posted on our website. Continued use of the service after changes constitutes acceptance of the new policy.

11. Contact Information