Shipping Policy
Last updated: December 16, 2025
Digital Service Notice
Chiku AI is a 100% digital service. There are no physical products to ship. All services are delivered electronically through our web platform.
1. Service Delivery
Immediate Access:
- All Chiku AI services are delivered digitally
- Access is granted immediately upon successful payment
- No physical shipping or delivery required
- Services are accessible through your web browser at www.chiku-ai.in
2. Account Activation
Timeline for Service Activation:
Free Tier: Instant activation upon Google sign-up
Paid Plans: Instant activation upon successful payment processing
Payment Verification: 1-2 minutes for payment gateway confirmation
Maximum Delay: 15 minutes in rare cases of payment processing delays
3. Geographic Availability
- Chiku AI is available globally through internet access
- No geographic restrictions for service usage
- Works on any device with internet connection and web browser
- Optimized for use in any timezone
4. Technical Requirements
Minimum Requirements for Service "Delivery":
- Stable internet connection (minimum 1 Mbps recommended)
- Modern web browser (Chrome, Firefox, Safari, Edge)
- Device with microphone access for voice transcription
- Screen sharing capabilities for AI analysis features
5. Service Interruptions
In the rare event of service interruptions:
- We strive for 99.9% uptime availability
- Scheduled maintenance will be announced 24 hours in advance
- Emergency maintenance may occur with minimal notice
- Service credits may be provided for extended outages
- Users will be notified via email of any significant service disruptions
6. Data Delivery and Storage
Your Data Access:
- Interview transcripts are available immediately during sessions
- Session history is accessible through your dashboard
- Resume data is stored securely and accessible anytime
- No physical copies or documents are shipped
7. Account Portability
Device Independence: Your Chiku AI account and services are accessible from any device with internet access. Simply log in to your account to access all your purchased minutes and features.
8. Support and Assistance
If you experience any issues accessing our digital services:
- Check our system status at www.chiku-ai.in
- Verify your internet connection
- Clear your browser cache and cookies
- Contact support at hello@outreach.synikaa.com
- Include your account email and description of the issue
9. Service Limitations
While we don't ship physical products, our digital services have these considerations:
- Requires active internet connection for real-time features
- Performance may vary based on device capabilities
- Some features require specific browser permissions
- Service quality depends on user's internet speed and stability
10. International Access
- No customs or import duties (digital service)
- No shipping delays or lost packages
- Instant access regardless of location
- Pricing shown includes all applicable taxes
- Payment processing may vary by country
11. Contact Information
For any questions about service delivery or access:
Email: hello@outreach.synikaa.com
Subject Line: "Service Access" or "Technical Support"
Website: www.chiku-ai.in
Response Time: Within 24 hours
Business Hours: 24/7 service availability, support Mon-Fri 9 AM - 6 PM IST